KBR Residential

Keystone Professional Services, LLC (KPS)

Our partner companies provide a wide range of seasonal and year-round services such as Home & Office Cleaning, Landscape Maintenance, Snow & Ice Removal, Window Washing, Gutter Cleaning, Weatherization, Pressure Washing, and even Holiday Decorating on an annual contract basis. Service contracts are geared toward delivery of services and do not necessarily commit Clients to a specific service or regimen of services. Keystone Clients may conveniently schedule services as they wish via telephone or web-form. With Keystone standing behind the delivery and quality of all professional services, Clients know that the job is done right, done on time, and is guaranteed by an organization with a higher level of accountability than the typical service provider. In fact, Keystone maintains a substantial General Liability Insurance.

Keystone manages service projects using a comprehensive web-based software that utilizes three levels of control and accountability. This platform is accessible from any computer or smart-phone which ensures that information is managed smoothly - even on the go. Most services are delivered through a comprehensive network of pre-qualified subcontractors but Keystone facilitates Cleaning Services in-house as a matter of discretion and quality control. All Keystone employees that clean homes and/or offices endure a thorough background check by a reputable third-party as well as extensive hands-on training from the KPS in-house cleaning expert..

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The Keystone Emergency Response Team (KERT) is dedicated to serving the communities that we work in. We are constantly striving to innovate and deploy new ways that we can give back to the communities that are responsible for our success.

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Click below to view a Power Point presentation of the Keystone Property Sentinel, the most powerful product available for residential & commercial property owners.

sentinel program

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

We are always on the lookout for talented people who are quality conscious and service minded. Please click below if you would like to learn more about becoming a part of the Keystone organization.

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Residential Projects

Not all companies are created equal and there is no better example of this than Keystone. Your home is part of your identity and taking care of it is ours. Our level of confidence is based on our founding principals as well as the knowledge, commitment, and experience of our staff. Our Project Managers (PM) are truly the best and are supported by a team of teams whose only goal is to help them succeed in making sure that you, our client, are well-served.

INSURANCE CLAIMS:

  • Generally speaking, an Insurance Claim must incorporate a Date of Loss (the date your property was damaged) by a Covered Peril (hailstorm, fire, vandalism, etc.). Your 'Claim' is that the insurance company needs to pay a certain amount of money to reimburse you for the loss in equity, repair costs, etc. caused by the Covered Peril based on the coverage of your insurance policy that was in force at the time of the loss. Insurance policies state that the policy holder must notify the insurance company of a loss in writing. However, they rarely give details on how to do that. Click to HERE see an Acord form for just such a purpose.
  • Your insurance company will reimburse you for making temporary repairs to your property to mitigate further damage to the structure and/or contents. In fact, insurance policies usually require you to mitigate further damage and if you fail to do so, some or all of your permanent repair costs may not be recoverable.
  • Insurance policies generally DO NOT cover wear & tear or mechanical damage. In fact, if you file a Claim and your insurance company's adjuster or engineer determines that the reason for your loss IS wear & tear or mechanical damage, expect to pay for all repairs out-of-pocket or lose your insurance coverage for failure to maintain your property. FOR THIS REASON it is essential that you involve professionals such a Keystone Building & Restoration PRIOR to filing your Claim. We can identify the cause of your property damages and recommend repair options thereby limiting your risk. According to the National Association of Insurance Commissioners:

"If possible, determine what it will cost to repair your property before you meet with the claims adjuster". ALSO "Understand what your policy says. The policy is a contract between you and your insurance company. Know what's covered, what's excluded and what the deductible are". http://www.naic.org/index_about.htm

 

  • The old adage: "An ounce of prevention is worth a pound of cure" could not be more accurate when it comes to maintaining your residential property. Documenting the condition of your property PRIOR TO a Loss is the wisest approach. Most property owners are too busy to make it a priority which is why we offer pre-loss inventory, documentation, and maintenance programs at very affordable rates. Also, you should carefully evaluate your insurance policies with your Agent. Replacement Cost Coverage with Code Upgrade is essential. Also, if you have renters in your property, you MUST investigate any gaps in coverage between your insurance policy and theirs. Your Agents should be willing to cooperate to achieve this. The difference between the "ounce" and the "pound" in this instance is often tens of thousands of dollars and months or years of additional negotiation or litigation.

HAIL DAMAGE TO RESIDENTIAL PROPERTY:

  • Damage to roof-top evaporative coolers, solar hot water and photovoltaic electrical systems is usually evident at first glance. Dented flashing, a detached supply line or cracked seals, are often regarded as minimal; marginally decreasing the efficiency of the assembly. However, the extent of the problems that the damages will cause you is usually not fully known for weeks, months, or even years. Usually, at the point of failure, it us unreasonable to expect an insurance company to pay for repair or replacement. For this reason it is important to identify and document these issues at the time you make your Claim. Furthermore, if your shingles need to be replaced, these systems may be able to be detached and re-installed but frequently require full replacement. This is very expensive and should not be overlooked.

 

WIND DAMAGE TO RESIDENTIAL PROPERTY

 

FIRE DAMAGE TO RESIDENTIAL PROPERTY

  • How you respond to a fire is critical. Many insurance companies have comprehensive programs designed to help you meet the challenges associated with a structural fire. The wisest thing that you can do is pass off the majority of the associated "busy work" and decisions to a close friend, colleague or attorney. Recognize that you may be emotionally compromised by the loss and likely to regret decisions that you make in the heat of the moment. Make sure that you involve your friends, colleagues, and associates right away and do not rush into any decisions. Property owners who rush into action and try to handle things on their own usually end up pursuing a counterintuitive agenda.
  • Most markets have limited choices when it comes to choosing a restoration contractor. Many insurance companies have 'preferred contractor' programs that are geared toward getting someone to work on your behalf as soon as possible. Pricing structures have usually been pre-agreed and contractors have demonstrated that they have the capacity to perform the work. There are several phases that are crucial to properly restoring your property which may require independent companies for mitigation, demolition, design, and construction depending upon who you hire:
    1. Mitigate Further Damage to the structure & contents (security fence, tarp the roof, board up the windows and doors, evacuate the water, etc.) Bear in mind that your property has become a dangerous place. Toxic chemicals, bare electrical wires, & weakened framing members pose a threat to you or anyone else being in the structure.
    2. Document the damages. Document, Document, Document. There is no such thing as too much documentation. Document before, during, and after all work including Mitigation.
    3. Salvage Contents. If the contents of the property are not completely destroyed, they should be further documented as they are removed from the property. Smoke and water damage become more pervasive the longer contents are left untouched so the sooner you are allowed to act the better. (You should get an "all clear" from the fire marshal or engineer before salvaging contents.) Whoever you choose for this task, they need to communicate that they value your contents and explain how they will handle and protect your contents during the salvage process (preferably in writing).
    4. Structural Demolition and Salvage. This is by far the least objective part of the process. Opinions that sway the pocketbook here can determine whether you have a patchwork rebuild or a brand new home. If there was ever a time to NOT RUSH, this is it. Consider everything from functionality to design to resale value. Remember that most insurance companies are slave to the Dollar and you are fighting an uphill battle. A good example is an insurance company insisting that a property owner float a layer of new cement over the old concrete pad prior to re-framing rather than demolish the damaged pad & re-pour. The float may work but who wants to find out that it didn't months or years down the road?
    5. Design. Re-designing and engineering your new home is one of the two "fun" parts of a fire restoration. You do not necessarily have to rebuild strictly according to your property's former design. In most instances, building code changes will not allow you to and will force design changes.
    6. Construction. Most construction companies will fight for the chance to work right now. However, if you do not choose a company that specializes in insurance-funded restoration work, prepare for a financial catastrophe. Dealing with your mortgage company and insurance company to fund the process creates a much larger challenge than inexperienced construction companies are equipped to handle.
    7. Replace Contents. This can be the other fun part of a fire restoration as long as you have the funds in place to replace all your household items. It is not unusual to be under-funded or have already spend a fair portion of the money you received for contents prior to this point. For this reason, NEVER settle until you absolutely have no other choice. The insurance company's coffers should be open to the extent that you suffer NO financial loss beyond your deductible. (We are absolute bulldogs on this which is why you should choose us.) Personal Property Form

WATER DAMAGE TO RESIDENTIAL PROPERTY

If you would like a Keystone Building & Restoration Team Member to inspect your property for damages or potential issues, please request an inspection by clicking the button below.

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The best way to protect your home and family before experiencing a loss is through the Property Sentinel. Click the logo below to learn more.

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